I have been doing business with Premier Furnace since April 2000. Don contacted me by telephone to set up a meeting to discuss what kind of services his company could perform for Hutchinson FTS here in Jonesville. I was impressed most with his emphasis on customer service and pricing during our conversation. I then decided to add Premier to my vendor list and pursue a business relationship.
The most impressive part of the relationship is that I can call Premier at any time for any reason and receive help that minute. This service alone is irreplaceable, due to the downtime that will occur if issues are not solved quickly. Premier in my opinion is concerned with the customer’s issues and works well with them to help maintain a high level of performance. Premier has also proven that their delivery and pricing are more than competitive with their competitors. Premier’s knowledge of the furnace industry in my opinion is one of the best around this area. Working with Premier is the kind of relationship that puts the customer first, and that is an essential element in today’s industry that most vendors do not do a good job with.
I have had the pleasure of working with Premier Furnace Specialists, Inc. on several occasions and have always been impressed by the professionalism. The company has knowledgeable employees with several years of experience in their fields. The quotes are competitively priced and have yet to see them late on delivery quoted or promised. Whether the job is finding me parts for my equipment, installing parts on equipment, or performing a complete rebuild they go far beyond the quote and exceed what my experience has been with furnace rebuilders/installers in the Detroit area.
The work is of the utmost quality and the after the sale care is second to no one. Don and his people have helped my company out when other people could not finish the job and completed the job started by someone else. I personally believe that if you are looking for someone who does the job right, follows up on the job after he has been paid, competitively priced, and can help you in a minutes notice than Premier Furnace Specialists, Inc. is your company.
I just wanted to take a moment and put in writing the good experiences that Federal Forge has had dealing with Premier Furnace. Before starting at Federal Forge, I had never dealt with furnace repairs. My first experience with the repair of a furnace was when our main quench and draw furnace went down last year. Federal Forge was in a major dilemma. We were on the verge of shutting down one of the major automotive manufacturer’s assembly lines. Your form dropped everything to come to our aid. Premier Furnace nor only did an excellent repair, but did it in an extremely short time frame. Even though we had never done business with your firm before, you treated us like we were your largest customer and that has not been forgotten. As I have told you before, Premier Furnace has earned any and all furnace repair jobs at Federal Forge.
I would say the one thing that comes to mind when I think of Premier Furnace is honesty. Don, you have always been 100% honest when I have dealt with you, which is very refreshing. That is the one thing that I look for when choosing a vendor, is how much do I feel I can believe in them and trust them. I know that when I receive a quote from you, you are doing exactly what needs to be done to both do it right and provide the customer with a repair that will last for years. Don, I just thought I would pass this along to you and your firm. It has been a pleasure dealing with you and Premier Furnace for the time I have known you and I look forward to working with you in the future. I wish all my vendors possessed the same qualities that your firm possesses. It would make my job much less difficult.
Premier Furnace Specialists / BeaverMatic
23850 Freeway Park Drive
Farmington Hills, MI 48335
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